NCQA-certified programs have received certification from NCQA that the GlaxoSmithKline development process meets rigorous criteria for disease management program content and design. Here are a few details:

NCQA certification criteria include:

• Evidence-based content
  • Clinical practice guidelines known to be effective in improving health outcomes
  • Effectiveness determined by scientific evidence or, in absence of that evidence, expert opinion or professional standards
  • Sources may include National Institutes of Health, professional medical associations, and voluntary health organizations
• Continuous quality improvement
• Patient testing
• Review by actively practicing providers
• Health plans that use NCQA-certified disease management programs may be able to receive credit toward their own accreditation for certain elements related to disease management

Our NCQA-certified programs are:

• ASK^® - Adherence Starts with Knowledge
• Asthma Focus^®
• COPD Challenge^®
• Diabetes S.E.T. for Success^®
• Managing with HeartTM
• Migraine Matrix^®
• Restoring Stability^®
• Vital Links in Breast Cancer^TM

*The National Committee for Quality Assurance (NCQA) develops quality standards and performance measures for a broad range of healthcare entities.

Recognizing that nonadherence to treatment is serious and costly, GlaxoSmithKline has developed programs that encourage optimal patient health through resources designed to encourage patients to adhere to their treatment plans.

Our adherence programs are:

• ASK^® - Adherence Starts with Knowledge, a survey-based program that helps providers identify and address patients' barriers to medication adherence
• Essential Connections^®, a multicomponent health coaching program to:
  • Empower behavioral change
  • Enhance self-care skills
  • Promote medication adherence

Preventive care and screening are critical components of optimal healthcare.

Our wellness and prevention programs are:

• Advancing Immunity^SM, which provides targeted initiatives designed to address barriers to vaccination. Patient and provider tools address:
  • Lack of awareness about immunization requirements
  • Complacency about the need for immunization
  • Office management issues
  • Tools available for 4 age populations
• Choosing Wellness^SM, tools and resources for planning and implementing wellness offerings. Choosing Wellness can be used in a variety of ways to:
  • Maintain well-being
  • Identify and reduce health risks
  • Manage chronic conditions

Care management resources are available to supplement initiatives with tools that address comorbidities and other areas of interest. They can be an important component in helping patients realize improved health outcomes.

Care management resources include:

• Depression Resources
  • Support and provide education to healthcare providers and patients about depression.
  • Include patient tools that provide information about and resources to help patients with depression
  • Offer providers tools including screeners, checklists, and a provider quick reference guide for depression
• Hospital Quality Measures of Success^SM
  • Patient and provider tools to assist medical facilities in meeting the national hospital quality measure sets that include:
    • Acute Myocardial Infarction (AMI)
    • Children's Asthma Care
    • Heart Failure
    • Pneumonia
    • Stroke
    • Surgical Care Improvement Project (SCIP)
    • Venous Thromboembolism (VTE)
  • The Hospital Quality Measures of Success^SM tools can be used to compliment an existing quality initiative or implement as the basis for a stand-alone quality initiative across multiple therapeutic areas.
• Continuing Education
  • Each program is offered on the internet and via teleconference. Classes provide 1.5 contact hours of continuing education to nurses, case managers, and social workers
  • All programs are offered TWICE on a scheduled date
  • Advanced registration is required for each class
    • Asthma: The Goal Is Control
    • COPD: The Burden of COPD: Promoting Improved Care
    • Diabetes: Empower Your Patients to Better Manage Their Type 2 Diabetes
    • Essential Connections
      • Engaging the Patient with Co-morbid Conditions
      • Fostering Behavioral Change
      • Reinforcing Self-Care and Adherence
      • Coaching Across Life Stages
      • Building Support Networks
      • Achieving Health Goals
      • Coaching Across Cultures
    • Migraine: Help Your Patients Take the Pain Out of Migraine
• Health Coaching
  • Empower members/patients with individualized health coaching based on motivational interviewing and communication skills provided in Essential Connections^®:
    • Enhance interviewing skills using open-ended questions for assessment
    • Identify readiness-to-change and appropriate coaching interventions
    • Select appropriate educational and supporting resources that are health-literate (3rd- to 5th-grade reading level), many from NCQA-certified disease management programs
    • Foster behavior change to promote healthy lifestyles and adherence to treatment
    • Select, download, and save health coaching care plan and resources for ongoing coaching conversations
    • Send supporting resources to member/patient based on readiness-to-change and desired goals
• Obesity Resources
  • Educate patients about the effect of diet on overall health
  • Encourage healthy lifestyle choices, such as exercising and eating properly
  • Provide resources to assist in attaining and maintaining health goals
• Patient-Centered Medical Home (PCMH)
  • A primary care model in which each patient has an ongoing relationship with a personal healthcare provider who provides continuous and comprehensive care
  • Resources to assist practices in providing high-quality, patient-centered care while taking a "Whole-Person Orientation"
• Restless Legs Resources
  • Help support and provide education to patients about restless legs syndrome. Patient tools include
    • Are Your Legs Keeping You Up At Night?
• Rhinitis Resources
  • Help support and provide education to patients about rhinitis. Patient tools include
    • Treating Rhinitis
    • What Is Rhinitis?
    • Nasal Allergies and Related Conditions
• RIGHT Intervention
  • An extension of the Asthma Focus^® NCQA-certified disease management program
  • Identifies through claims analysis asthma patients who are uncontrolled
  • Provides sample informational mailings to these patients and their physicians
• Smoking Cessation Resources
  • Address the need for patients to quit smoking
  • Provide patient tools that create awareness of smoking risks and encourage smoking cessation
  • Include provider tools that can assist in measuring the impact of smoking on quality of life
• Threat of Chronic Disease to America
  • Proposes a triple solution for a healthier America through Prevention, Intervention, and Innovation
  • Organizational tools address
    • Adherence
• Urogenital Resources
  • Help support and provide education to patients about urogenital problems, including frequent or sudden bladder urges

Multilanguage resources provide a select number of patient education tools in 20 languages: Arabic, Armenian, Bosnian, Cambodian, Chinese, English, Farsi, French, Haitian-Creole, Hmong, Japanese, Korean, Polish, Portuguese, Punjabi, Russian, Somali, Spanish, Tagalog, and Vietnamese. The translation of each tool is certified.

Therapeutic areas in which multilanguage tools are available include asthma, bipolar disorder, COPD, depression, diabetes, heart failure, medication adherence, migraine, overactive bladder, restless legs syndrome, and rhinitis.

Empower members/patients with individualized health coaching based on motivational interviewing and communication skills provided in Essential Connections^®:

• Enhance interviewing skills using open-ended questions for assessment
• Identify readiness-to-change and appropriate coaching interventions
• Select appropriate educational and supporting resources that are health-literate (3rd- to 5th-grade reading level), many from NCQA-certified disease management programs
• Foster behavior change to promote healthy lifestyles and adherence to treatment
• Select, download, and save health coaching care plan and resources for ongoing coaching conversations
• Send supporting resources to member/patient based on readiness-to-change and desired goals

• Each class is offered on the internet and via teleconference. Classes are targeted to nurses, case managers, and social workers
• Advanced registration is required for each class
  • Asthma: The Goal Is Control
  • COPD: The Burden of COPD: Promoting Improved Care
  • Diabetes: Empower Your Patients to Better Manage Their Type 2 Diabetes
  • Essential Connections
    • Engaging the Patient with Co-morbid Conditions
    • Fostering Behavioral Change
    • Reinforcing Self-Care and Adherence
    • Coaching Across Life Stages
    • Building Support Networks
    • Achieving Health Goals
    • Coaching Across Cultures
  • Migraine: Help Your Patients Take the Pain Out of Migraine